Whilst every effort shall be made to despatch goods on the date requested, katiedear.co.uk shall not accept liability for any delay in the delivery of such goods.
Any purchases made that are not in stock will have to be ordered and then sent on to the delivery address. Once in stock it will take 1-2 days delivery. If an item on your order is currently out of stock, we will contact you via email to let you know.
If items have to be ordered all products in that order will be held until the order is complete before sending out. You will be updated by email if this is the case.
Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Whilst courier services may offer a timed delivery service, we offer no guarantee of these services nor can we guarantee any request that they deliver after a set time
(such as after 9am). Delivery times may vary from standard business hours. Our couriers deliver up to 7pm but may go beyond this during busy periods.
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom.
Although we can pass delivery instructions from the customer to the nominated courier, we will not be held responsible if these are not met. Where a customer’s delivery instruction is to leave a parcel in a nominated location or ‘safe place’, neither us nor the courier will be held responsible for the parcel or its contents after the parcel has been left as requested.
We do not offer any Royal Mail services.